Technical Service

Annual Service Level Contracts

Annual service arrangements for agreed maintenance and technical support activities across defined equipment requirements.

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Introduction

About This Service

Annual Service Level Contracts are listed among the Acones technical services. These arrangements are intended for clients who prefer to plan agreed equipment support over a defined annual period.

The actual contract scope, visit schedule and equipment coverage should be agreed for each client requirement.

Service Scope

Defined annual equipment support scope
Planned preventive maintenance activities where agreed
Corrective support requirements where included
Service scheduling and follow-on technical actions

Relevant Applications

Laboratories
Hospitals and healthcare facilities
Scientific and industrial equipment environments

Relevant Equipment

Agreed laboratory equipment
Agreed medical equipment
Agreed scientific and industrial equipment

Service Process

Identify the equipment and required annual support scope
Agree the service activities and schedule
Provide the agreed support during the contract period
Review follow-on requirements as they arise

Benefits / Outcomes

Planned annual support structure
Clearer maintenance scheduling
Single route for agreed equipment service requirements

Equipment Catalogue

Service and equipment can be considered together

Browse the Equipment catalogue when the technical service requirement is connected to a supply or replacement request.

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Technical Support

Discuss your equipment or service requirement

Provide the equipment, location and required scope so Acones can review the request.