Technical Service

User Training

User training and equipment orientation to support appropriate operation and day-to-day equipment care.

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Introduction

About This Service

Technical training is identified in the Acones company profile as part of its after-sales support. Training can be linked to equipment supply, installation or an existing equipment support requirement.

The training scope should reflect the equipment and the users who will operate or support it.

Service Scope

Equipment orientation
User guidance on operation where applicable
Basic care and routine user checks
Questions and handover support

Relevant Applications

Laboratory users
Healthcare equipment users
Scientific and industrial equipment users

Relevant Equipment

Laboratory equipment
Medical equipment
Scientific and industrial equipment

Service Process

Confirm the equipment and intended users
Agree the training scope
Deliver the agreed user training
Identify any additional technical support requirement

Benefits / Outcomes

Improved user familiarity with the equipment
Clearer handover after installation or supply
Direct access to follow-on technical support where required

Equipment Catalogue

Service and equipment can be considered together

Browse the Equipment catalogue when the technical service requirement is connected to a supply or replacement request.

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Technical Support

Discuss your equipment or service requirement

Provide the equipment, location and required scope so Acones can review the request.